Privacy Policy

Privacy Policy

Pharos Solar Group ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Purpose of this Policy

This policy sets out how Pharos Solar processes your personal information when you interact with our website ("the Site") or when you use our services. By accessing our Site or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, email address, phone number, physical address, and identity number.

• Financial Information: Banking details, credit history, or any information required for financing solutions.

• Technical Information: IP address, browser type, and data collected through cookies or similar technologies.

• Communications: Information you provide when you contact us, such as email content, inquiries, or complaints.

• Transaction Information: Details of products or services you purchase or request, including installation and financing information.
   

3. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from You: When you complete forms, submit an inquiry, apply for financing, purchase products, or communicate with us directly.

• Automatically: Through your use of our Site, cookies, or similar technologies that track browsing activities.

• Third Parties: Information provided by our financial partners, resellers, installers, or public sources.
   

4. Purpose of Processing Personal Information

We process your personal information for the following purposes:

• To Provide Products and Services: Including product orders, installations, financing applications, and customer support.

• To Improve User Experience: Personalizing content, improving the functionality of the Site, and ensuring security.

• To Process Payments: Facilitating transactions and fulfilling orders.

• Marketing and Communications: Sending promotional offers, newsletters, or updates about our products and services, with your consent.

• Legal Compliance: To comply with our legal obligations under South African law, including the POPIA and tax regulations.
   

5. Sharing Your Information

We may share your personal information with the following parties, when necessary:

• Financial Institutions: To facilitate financing applications and agreements.

• Service Providers: Installers, contractors, IT service providers, and other partners involved in fulfilling your order.

• Third-Party Marketers: With your explicit consent, we may share information for marketing purposes.

• Legal Authorities: When required by law or to protect the rights and safety of Pharos Solar and its clients.

We will never sell your personal information to third parties.

6. Your Rights

Under POPIA, you have the following rights regarding your personal information:

• Right to Access: You may request details of the personal information we hold about you.

• Right to Correction: You may request that we correct or update your personal information if it is inaccurate or outdated.

• Right to Deletion: You may request that we delete your personal information where there is no legal reason to retain it.

• Right to Object: You may object to the processing of your personal information under certain circumstances, such as direct marketing.

• Right to Withdraw Consent: If you have provided consent for the processing of your personal information, you may withdraw this consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

7. Security of Your Information

We take reasonable steps to ensure that your personal information is protected from unauthorized access, use, alteration, or disclosure. These measures include:

• Secure Servers: Hosting our website and systems on secure servers.

• Data Encryption: Encrypting sensitive financial information during transmission.

• Access Control: Limiting access to personal information to authorized employees and service providers.

While we strive to protect your information, please note that no system is completely secure, and we cannot guarantee absolute security.

8. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal and reporting obligations, contract performance, or resolving disputes.
When personal information is no longer required, we will securely destroy or de-identify it.

9. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance user experience and analyze usage. Cookies may store preferences, login details, and browsing data to improve our services. You can manage cookie settings through your browser, but disabling cookies may limit some features of the Site.

10. Children’s Privacy
Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us, and we will take steps to delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version of this policy will always be available on our Site. Continued use of our Site after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us at: